Dubols Home Care Policies & Procedures for Nannies:

All business undertaken by Dubols Home Care (hereinafter referred to as the “Agency”) is undertaken subject to the terms and conditions as set below. No variation of these terms and conditions can be made unless expressly confirmed by the Agency in writing.

If a Nanny decides to terminate her contract with a client, a two weeks notice will be given to the client in order to identify a replacement.

Nannies cannot ask for time off from the client during the probationary period of eight weeks.

On behalf of the nanny, the client shall forward to the Agency the nanny’s first week’s paycheck. This is a service fee payable by the nanny to the agency after successful placement with the client.

Where applicable, the client is responsible for all National insurance and taxation matters and any such payments relating to any applicant engaged by the client.

The Nanny is forbidden to enter the client’s private living space such as the client’s bedroom, bathroom or closet without the sole consent of the client.

The Nanny must use his/her discretion on telephone usage while at the client’s residence. Long and lengthy telephone conversations are not permitted while the Nanny is on duty.

It is advisable that nannies must not take everything that happens in a home personally. In some cases your employer is in a bad mood, he/she (or both) may have had a difficult day at work, not because of something you did or did not do. Oftentimes, the employer may not realize that what they are doing is upsetting. Nannies must be patient!

Communication is essential and we ask that nannies communicate with parents as to the general welfare of the children regularly. All issues concerning the children’s welfare must be brought to the attention of the parents in a timely manner.

Nannies must not assume that the client can read their minds; therefore nannies must speak up for themselves in a polite manner.

The agency requires nannies to be patient and kind with the children under their care.

No Nanny is permitted to physically discipline a child. Any Nanny caught being physically abusive towards any child under their care shall be persecuted to the full extent of the law.

The typical workweek for a Nanny’s starts on Sunday and ends on Saturday. The tour of duty starts at 6:30am to 8:30pm every day with the exception of Friday on the Nanny’s weekend off. On the day of the Nanny’s weekend off, the Nanny must perform all the duties and responsibilities she performs on a regular weeknight before leaving for the evening.

Most families request that a nanny make a minimum commitment of one year to the job. This is to make sure that the children have continuity in their childcare. Candidates who do not feel that they can commit to a year might consider other types of childcare work until they are comfortable with the commitment.

Any task, which is directly related to childcare, can be within the realm of a nanny’s job description. You should generally expect to also perform various daily tasks (straightening up after the meals you cook, doing the children’s laundry, making the children’s beds, helping them pick-up at the end of the day etc.), which while not the most enjoyable part of each day, are reasonable expectations and a practical need for busy parents.

Never agree to take on tasks which you are either unqualified to perform or which you know you will relegate to the bottom of the list, never to get done or done properly. It is much better to simply state that you cannot manage to get the hang of laundry, than to agree to perform the task and repeatedly do a miserable job.