Finding The Right Person
Q: Do care providers undergo rigorous criminal, abuse registry and reference background checks?
A: Dubols carefully screens all our care providers with in-depth background checks so that you can be comfortable that your loved ones are in good hands. Our care providers undergo extensive reference checks, social security validation, national and local background checks and motor vehicle records checks.
Q: Are your care providers employees of Dubols Home Care?
A: Yes. Our care providers are our employees. Thus we are responsible for their social security, federal and state taxes including their unemployment taxes thus the family is not legally responsible.
Q: Are your care providers trained before they are assigned to homes and do they receive ongoing training?
A: Each care provider completes an intensive training program and is fully qualified to provide care that is patient, professional, and personal.
Liability
Q: Are your care providers bonded?
A: Yes. Our care providers are bonded so you can be rest assured that you are in good hands.
Q: Is professional liability insurance paid so the family is protected?
A: Yes. Our agency is licensed and insured to protect our clients and their loved ones.
Q: Are your care providers licensed with the Maryland State Board of Nursing?
A: Yes. Our care providers are licensed with the board of nursing in Maryland. Each care provider has a license number, which we verify for authenticity.
Quality of Service
Q: Can we reach your staff 24 hours in a day?
A: Yes. Our staff is available 24 hours a day, seven days a week through our emergency telephone line.
Q: Does your company provide replacement care if the scheduled care provider cannot make it to work?
A: Yes. Dubols Home Care sends in a replacement without any additional charge for the period of time that the scheduled care provider cannot make it to work.
Q: Does your company provide a written care plan?
A: Yes. Dubols Home Care begins with a detailed written care plan for each client. In creating the care plan we consider all levels of care and types of services that might be needed.
Q: Does your company involve the family and provide feedback about care?
A: Dubols Care coordinator is assigned to monitor the elder client’s activities and care, and to be the point of contact for the client’s family.
If your questions have not been answered in this section or on our site, please feel free to send your inquiries to info@dubols.com and we will be sure to answer them promptly! |
